Below are some commonly asked questions regarding NORCAN Membership. If after reviewing this FAQ you have other questions, please use the contact form to the right to send a message to the VP of Membership. 

For an overview of membership types and benefits, click here.

HOW MUCH DOES A NORCAN MEMBERSHIP COST? 

The membership fee for NORCAN depends on the type of membership you choose. There are two main types of membership: Single and Dual. 

Single: The single membership provides access to NORCAN Resources. 

• 2025 Membership Cost: $25
• 2026 Membership Cost: $30

Dual: The dual membership provides access to both the NORCAN and IACA Resources at a reduced rate compared to applying for both memberships separately. 

• 2025 Membership Cost: $40
• 2026 Membership Cost: $45

Membership dues are subject to a $5 credit card fee when paid online. 

WHO CAN JOIN NORCAN?

Those who are eligible for NORCAN membership are: 

• Current employees of law enforcement or criminal justice agencies
• Educators working in the fields of criminal justice or criminology
• Students and other individuals seeking careers in crime analysis
• Private-sector employees who provide products and services related to crime analysis 

I APPLIED ONLINE AND PAID BUT WAS NOT GIVEN A USERNAME OR PASSWORD. WHAT DO I DO? 

Membership to NORCAN is not an instant process; it requires confirmation of a processed payment and credential verification, followed by an activation of membership. This process is conducted by our Board Members. If you paid online, your application can usually be reviewed and activated within a few days. Other payment types may take longer. Once activated, you will receive a welcome email with further information. 

I APPLIED FOR OR RENEWED MY DUAL MEMBERSHIP, BUT I CAN’T LOG IN TO THE IACA WEBSITE. WHAT DO I DO? 

Like the membership process for NORCAN, the application process for IACA Membership is not instant. Once NORCAN has confirmed your payment and credentials, we have to send IACA your information and the portion of your payment that is collected by them. The Membership Processing Team at IACA then has to process your information and activate your membership. Overall, this process can take up to three weeks, especially during low volume membership renewal periods.

The best way to ensure that there is no interruption to your active membership with IACA is to renew your membership prior to December 31st of the current membership year. 

If you need immediate access to your IACA account or have concerns about how long the process is taking, please contact the VP of Membership through our Contact Us page. 

I AM HAVING TROUBLE LOGGING IN. WHAT DO I DO? 

There are several reasons why you might experience difficulty logging in. If you have just applied online, your membership application must be reviewed, approved, and activated (even if you paid online). 

If you membership is active, the problem may be with your login credentials.  You can reset your password by choosing the “Lost your password” prompt on the Members Login screen. This will generate an email to the email address you have your account through and allow you to reset your password. 

If you are still encountering problems or attempted to recover your password without success, contact us for further assistance.

I HAVE FORGOTTEN MY USERNAME. WHAT DO I DO?  

Please contact the Webmaster using the contact form. 

I HAVE FORGOTTEN MY PASSWORD. WHAT DO I DO?  

You can reset your password using the “Lost Your Password?” option that appears on the members login portal. 

I HAVE RECENTLY CHANGED ORGANIZATIONS OR CHANGED MY EMAIL ADDRESS/NAME. DO I NEED TO CREATE A NEW ACCOUNT? 

No, you can keep your existing account. To change information associated with your account, please complete the following steps:

• Log into the NORCAN website membership portal using your previous email address and navigate to the “Profile” portion of the “My Account” page. From there you can edit your personal details, update your email address or name, and change any relevant employer or contact details. Please note that if you change your email address to a non-government issued email, your account may be subject to a credential verification during the renewal period. 
• Contact the Vice President of Membership with the any new contact information so that it may be updated in our Distribution Lists and Teams Forums. 

HOW DO I RENEW MY MEMBERSHIP?  

Once the renewal period is open, you will receive renewal reminders prior to your membership expiration date through which you can renew your membership. You can also navigate to the registration form by selecting the “Register for NORCAN Membership” button on the membership webpage. Both New Memberships and Renewals are completed using the same form. 

CAN I CANCEL MY MEMBERSHIP?  

You may cancel your membership at any time by contacting the VP of Membership through the contact us page. NORCAN does not offer a refund to those who cancel their membership before the expiry date, for any reason. 

In the event that we receive a kick-back email from your account through the distribution list, we will attempt to contact you utilizing the means at our disposal. If we are unable to contact you, your account may be disabled until we can reconfirm your eligibility. If your account was disabled and you are unable to access your membership benefits, please contact the VP of Membership.